Privacy Policy

Effective Date: September 17, 2025

Your privacy is important to us. This Privacy Policy explains how ELE COUNSELING (“we,” “our,” or “us”) collects, uses, shares, and protects information obtained through our website, https://www.elecounseling.com.

1. Information We Collect

We may collect the following types of information when you visit or interact with our site:

Personal Information: such as your name, email address, phone number, and any information you voluntarily provide via contact forms or chat features.
Non-Personal Information: such as your IP address, browser type, device type, and language preferences.
Behavioral Data: including session duration, pages visited, and how you interact with our website.

This information may be collected through cookies, session replay software, and analytics tools provided by Wix and other third-party services.

2. How We Use Your Information

We use the information we collect to:

Respond to your questions, inquiries, or appointment requests
Improve the functionality and performance of our website
Analyze website traffic and visitor engagement
Enhance your experience and tailor content or services
Ensure website security and integrity

3. Chat Features and Communication

Our website may use chat or contact features (provided by Wix or third-party tools). By using these features, you consent to the recording, storage, and analysis of your communications for service quality, support, or security purposes.

Notice for Residents of California, Pennsylvania, or Washington: Your communications may be recorded only with your consent. If you do not agree, please refrain from using the chat or messaging features.

4. Consent and Legal Basis

By using our website, you consent to the collection and use of your information as outlined in this policy. We process data based on:

Your consent
Legal obligations
Our legitimate interests (such as improving our services and website security)

5. Third-Party Services

We may use third-party services including, but not limited to:

Google Analytics – for traffic analysis
Meta Pixel (Facebook Pixel) – for audience and engagement tracking
Wix Analytics – built-in website analytics

These tools may collect data through cookies or tracking pixels. Please review their privacy policies to understand how your data is handled by them.

6. Data Sharing and Security

We do not sell or rent your personal data.
We use reasonable administrative, technical, and physical safeguards to protect your information.
Data collected through our site is stored on secure Wix servers and may also be handled by verified third-party vendors for business operations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or receive a copy of your personal data
Correct inaccuracies in your data
Request deletion of your information
Withdraw your consent at any time

To exercise any of these rights, contact us at:
gabriellekeene@elecounseling.com

8. Cookies and Tracking Tools

Cookies may be used to personalize your experience and gather data about site usage. You can manage your cookie preferences through your browser settings.

Disabling cookies may affect site performance or limit functionality.

9. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on this page with a new Effective Date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

ELE COUNSELING
📧 Email: gabriellekeene@elecounseling.com
🌐 Website: https://www.elecounseling.com